IT Project Requests

Find out how Integrify makes it possible for the IT services department to support employee requests for internal projects in order to fulfill department requirements such as new software, website development, network account creation, new hardware or product upgrades.

The Challenge

Company offices span several locations worldwide. Employees send internal project requests by email, fax and telephone creating confusion for both the IT Services team and the approvers. Employees often have no idea where to send their requests. Once the employee determines where to send the request, the IT Service team then must evaluate and forward the request to the correct group. As a manual effort, this puts a huge constraint on the IT Services team's time. There is no auditable trail of the approvals necessary to fulfill the request. The employee submitting the request has no efficient way to determine what the current status is and receive notice of approval. The process is slow, inefficient, prone to mistakes, and hard to track.

The Solution

Using Integrify, the processes are now completely automated. Employees use a Web browser to submit and check on the status of their department's internal project requests. They know who is handling the request and who approved it. The application uses business rules to determine the group responsible for the technologies or services and routes the request automatically through the proper approval channel. The IT Services team receives the approved request for fulfillment and then responds by simply updating the request for fulfillment.

The Implementation

The Company assigns process administrators to Integrify to implement the process rules and any forms that will be used to gather information. Integrify automatically executes the web and email approval notifications to the appropriate personnel, reducing the chances of confusion while maintaining the current status of the request.

For example, an employee needs to submit a request to have a new website created for their department. The request goes directly through the pre-defined approval process via e-mail. All approvals are documented. Meanwhile, the company's IT Services team is notified.

Once the request is approved, the IT Services team can notify the appropriate group to begin work on creating the department's new website. The approvals are accelerated and documented. The employee doesn't need to know who to call, fax or email the request and are continually updated with status updates. A drastic reduction in labor efforts by the IT Services team is realized.