The Shortlist: Dealing with “Difficult” Clients

Dealing with tough customers

Working with clients can be rewarding, exciting, fulfilling, and, yes, challenging. In our new feature “The Shortlist,” we’re sharing a quick list of tips on how to deal with those challenging clients whether internal or external. In the end, it’s all about being a consummate professional no matter what.

Any other tips? Let us know in the comments.

Roman Pendzich

Roman Pendzich

Roman is a project manager in our Chapel Hill office who assists customers with determining their requirement and then implementing Integrify for their organization. In his spare time he enjoys travelling with his family and various backcountry adventures.


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As leaders in our industry, we know that there's no substitute for hard-won expertise. When you decide to improve your business process and request management, rest assured that you're working with the best in the business. We've been doing this for a long time. Take a look at some of the companies we've helped along the way.

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