benefits of workflow management

At the end of the day, why do companies invest in workflow management to replace manual processes? Here are a few reasons:

  • Streamline and speed up internal processes by reducing manual entry and request handling.
  • Reduce errors and re-work.
  • Reduce risk of improperly approved requests, contracts, hires, etc.
  • Improve compliance with audit trails.
  • Increase output and increase productivity (this goes for people handling requests as well as requestors).
  • A unified, personalized request experience for employees.
  • Track request status (completed, pending, or in-progress, etc.) in real time
  • Identify performance trends (group and individual) over time.
  • Reduced license overhead for enterprise systems (ERP, CRM, etc.)
  • Monitor team progress against Service Level Agreements.
  • Identify and remove process barriers or bottlenecks.
  • Better align tasks with the skillsets and assign tasks to the most appropriate staff members.
  • Drastically reduce paperwork and associated costs and waste.
  • Reduce need for manual decision making and handling with business rules.
  • Identify redundancies.
  • Switch from single to parallel processing of tasks.
  • Eliminate circumvention of organizational business rules.
  • Provide staff members with reminders and alerts when tasks age.
  • Allow for 24/7 access to approve and monitor requests and tasks.
  • Allow staff and management to focus on value-added projects and tasks.

If you’re looking for harder ROI numbers when it comes to workflow management’s benefits, look no further than our Workflow ROI Calculator which allows you to chart savings based requests and processes as well as productivity gains.

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