Workflow Process refers to a series of activities that take place in order to achieve a business outcome. In most cases the process is linear and proceeds in a sequence determined by actions or pre-defined business rules. Workflow process mapping involves illustrating these activities and rules as well as identifying the actions whether they are automated, from another system or human-based.
The process receives inputs and produces outputs. Work flows through the process and may be transformed or simply passed along to the next step by the workflow engine. Workflow analysis allows business analysts to determine current state and build toward a future state that’s more efficient.
While the idea of workflow processes began in the manufacturing sector, modern businesses have adopted the term to capture and optimize business processes. This is often referred to as “business process management.”
The workflow diagram on the right shows a straightforward new hire process workflow, diagrammed for clarity. The various steps of the process may be handled by people spread across multiple departments over the course of the process. In some cases a step may be handled by an automated function (for instance, sending out a thank you email or letter) while others will require human intervention.
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