Authors

Authors

Joanne Wortman

Joanne Wortman is an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many business sectors, with a concentration in manufacturing.

Post 1 to 10 of 12

0

Establish, then Automate your Standard Operating Procedures

standard operating procedure SOP automation

Improve operational efficiency by standardizing and automating operating procedures.   What are Standard Operating Procedures? Standard Operating Procedures (SOPs), first adopted by the railroad industry in an effort to… View More


0

Boost Process Visibility to Improve Operational Responsiveness

process visibility illustration

  Why Visibility Matters If you ponder technological advances over the last 50 years, you will see how much of the benefit is really about increased visibility. Improved resolution in medical imaging allows earlier intervention into disease processes. Manufacturing processes benefit from real-time visibility into product quality and the proper operation of shop-floor machinery. Modern… View More


0

Improve Corporate Governance With BPM

What is corporate governance, really? Governance has been a popular word in the business world for quite a few years, although there are many published definitions of the term. Let's be clear: governance has been required when humans work together toward a common goal. In the commonly accepted business parlance, corporate… View More


0

Reduce Operational Risk with Effective Workflow Management

We provide keys to reduce operational risk based on several different potential failure points in your organization. No business is immune to operational risk. At any time, in any business task or process, risk may arise from internal process failures or gaps, human error, system failures, or external risks imposed by customers, suppliers, natural disasters, regulatory changes, or geopolitical shifts. Operational risk may include… View More


0

Is Your Business at Risk from Hidden Pockets of Tribal Knowledge?

What is Tribal Knowledge and Why Should I Care? Six Sigma experts describe tribal knowledge in the following way: "Tribal knowledge is any unwritten information that is not commonly known by others within a company. This term is used most when referencing information that may need to be known by others to produce quality product or… View More


2

The Hidden Costs of Poor Internal Customer Service

Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service. The reason is simple. Management doesn't even realize or acknowledge that internal customers exist. Who is an Internal Customer? We define an internal customer from a business process perspective as… View More


0

BPM Guide (Part 9): Special Situations Requiring Business Process Management

The entire BPM Guide is now available free at http://get.integrify.com/bpm-guide. This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program… View More


0

BPM Guide (Part 8): From Process Diagrams to Real Process Change

This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many business sectors, with a concentration in manufacturing. Introduction Now we need to discuss the real work of… View More


0

BPM Guide (Part 7): Managing Evolving Processes in Real Time

The entire BPM Guide is now available free at http://get.integrify.com/bpm-guide. This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program… View More


0

Process Optimization Fundamentals

Process optimization is critical to ensuring process improvement projects meet the expected results. Once you've gone through process mapping, as per our previous article, it's time to begin the optimization… View More


Copyright © 2017 Integrify All rights reserved.