Mike Raia

Marketing the world's best workflow automation software and drinking way too much coffee. Connect with me on LinkedIn at

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Should You Train Online or In Person? It Depends...

training online vs. training face to face

Many companies are struggling with the new normal of remote work from meetings to work hand-offs. But one of the most difficult aspects of dispersed employees is training. Training teams are being forced into the difficult decision of training workers using video conferencing tools and other digital… View More


How People React to New Software

how people react to new software

People take to software in different ways at different speeds so a successful software implementation requires flexibility, creativity, and humanity. Related Getting Users to Actually Use Your Workflow… View More


5 Ways to Avoid Risk in Process Automation Projects

process automation risks

Digital process automation is picking up steam across the business landscape, from simple online form creation to sophisticated machine learning algorithms that predict equipment failures before they occur. Embarking on this automation journey is appealing to many companies but it's critical to ensure that you can avoid risk and leverage many of the realizable benefits of… View More


How to Plan

hot to plan any project

Whether you’re trying to be more productive throughout the day, power through a big project, or launch a new business venture, it’s important to have a plan. The right plan acts as a roadmap; it gets you from where you are now to where you want to be. But not everyone is a natural planner. And if you don’t know how to plan—plan for the day, plan the project, or plan for the new business—it can be hard to know where to start.… View More


[Partner Podcast] Preparing for Workflow Automation

How does an organization prepare for automation? Our VP of Services, John Bartlett joined our partner NeoSystems on their NeoCast podcast to discuss how companies can better prepare for workflow automation projects and prevent implementation roadblocks. The discussion is part of NeoSystem's… View More


Skills-Based Routing Replaces the Group Email Inbox

skill based routing article illustration

What is Skills-Based Routing? Skills-based routing is a strategy for marrying requests with the most appropriate resources. It's frequently used in customer call centers where incoming calls, chats, emails, and social media messages are automatically routed to the best available agent to handle. However, the concept extends beyond an inbound call… View More


You’re Ready for That Huge Project

project management image

Everyone’s been put in a make-or-break situation, asked to step up and manage something that may be beyond them. You may be more ready than you think. On August 29th, 2005 one of the deadliest hurricanes to ever hit the United States struck Mississippi and Louisiana with sustained wins blowing at 175 m.p.h. The… View More


Workflow Automation Makes Remote Work Easier

remote workers connected by workflow

As more and more workers adjust to remote work, investing in workflow automation makes more sense. Before the COVID-19 pandemic began, organizations had begun to accept telecommuting and remote work as inevitable. While there have been peaks and valleys with employees working from home, the overall… View More


Workflow Metrics and KPIs Explained

Workflow Metrics and KPIs Overview Although the great Peter Drucker quote “If you can't measure it, you can't manage it" has become a topic of debate among process gurus, KPIs and metrics are still the most important tools in driving tangible process improvement results. Measurement… View More


The Most Efficient Way to Do 10 Different Things

ways to do things more efficiently

At Integrify, we love efficiency! We’re all about making work more efficient for our customers. We’ve written plenty in this space about business efficiency and workflow management already, and we’ll keep doing so. But today we thought it’d be fun to do something a little different. There are tons of areas in our everyday lives where most of us could stand to be a little more efficient. Small productivity hacks like… View More


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