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Look at your incident response plan the same way that a company should view their business plan. In the ideal world, the business plan is something that you review at least once a year to see whether you're hitting your benchmarks. This allows you to judge your progress, correct your process where it doesn't work, and create new goals as the company grows. Of course, we know that many companies don't even use their business plans. They… View More

Earlier we posted twelve tips for more usable Web forms. Today we're looking specifically at request forms and request form templates. Request forms are usually the first step in any process whether it's a project request, a finance request, an HR request, or any of the thousands of possible business process forms people use every day. In most business… View More

PharmExec.com recently published an excellent article called "5 Ways to Shape a Regulatory Affairs Workforce for the Future," written by Janssen R&D Global Regulatory Affairs exec, Karin Van Baelen. In it, Van Baelen discusses five key components for building a GRA team that has a balance of agility… View More

While it's tempting to just jump into a workflow automation tool and start building processes, especially when you realize how quickly you can make an impact, take a deep breath. The most successful automation projects start outside of any automation tool. Grab your planning tool of choice and anyone you feel has a good understanding of your company's processes before walking through the steps below. The necessary steps to prepare for… View More

In every almost every small or large business, employee politics, preferences and personal relationships conspire to create shadow processes. Shadow processes are processes or workflows that willing circumvent the accepted, standard operating procedures defined by the organization. Some examples of shadow processes in action: "I'll ask Ed in IT to turn back the server clock so I can book this customer… View More

All managers have employees who can do more for their company and own careers. Realizing this untapped potential requires an understanding of your role as a manager, the personality types and motivations of  your employees, and a variety of proven management techniques. This post discusses the strategies that allow managers to help their employees achieve their full potential. An organization’s greatest untapped resource is… View More

Consulting firms face unique challenges in the market, balancing the need for delivering client value and managing human capital in a hyper-competitive industry. In today's hyper-competitive business world, consulting firms are an invaluable source of expertise and guidance. The right business consultant can make all the difference when firms are attempting to successfully complete a project or achieve a broader strategic… View More

What separates a truly great leader from the merely good? In most cases, it's the ability to rise to the occasion during times of crisis and chaos. Here's the truth: It's one thing to effectively manage people and set a positive example under optimal conditions. To do so under the most taxing kind of pressure, however, is another thing entirely. Intense strain can reveal fissures that leaders never knew existed,… View More

Introducing new policies to employees, whether those policies are designed to address HR requirements, regulatory compliance mandates, or formalize IT processes, can be difficult at best. After all, as the familiar saying goes, “change is hard.” However, finding effective ways to implement new policies and procedures can increase adoption and policy compliance. Following these best practices for policy management can help ensure a… View More

As the second half of the Major League Baseball season grinds forward, we thought we'd share a handful of flowcharts around the topic of America's Pastime (and you thought it was social media!) Do You Deserve That Foul Ball? Trade Deadline… View More