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A collection of process improvement project resources that can help project managers achieve better outcomes and provide more organizational value. Related Process Improvement Overview Real World Project… View More

Some folks are naturally gifted in leading a group of people with disparate personalities and skills to achieve a strategic business goal. Other folks may not have this natural gift but are willing to work and acquire the skills to get there. If you're someone who is energized by solving big problems and consider yourself good at bringing different opinions and skills together to make it happen, then project management might… View More

Our year-end review finds a wide array of topics that were popular on our blog this year. Some posts benefited from use in our Workflow Ideas Weekly email, others were popular Google searches, and one, about business rules, turned out to be heavily-referenced in a… View More

“I’ll Slack it to you.” “Make sure you start a Google Hangout for the meeting.” “Have you checked Trello?” Today’s workplaces are fueled by the many technology tools that have become available in recent years. As technologies continue to advance, they have entirely reshaped modern organizations by… View More

While workflows (and workflow automation) are often thought of for processes that involve approvals of some kind, there is a workflow type you may not have considered—incident reporting. Incident Reporting in Your Business When something critical and unexpected happens in the business, your company should have a mechanism in place to report it so action can be taken. That action might include… View More

Efficient or Productive? People often confuse "efficiency" with "productivity." Let's differentiate the two. Setapp covers it nicely here: "Put simply, productivity is the quantity of work produced by a team, business or individual. Efficiency, on the other hand, refers to the resources used to produce that work." So you… View More

After fifteen years of working with customers on improving workflow efficiency and productivity, we can honestly say that every workflow situation is truly unique. There are similarities among every new hire process, expense request process, change request process, etc., but no one handles the same process exactly the same… View More

You've had that feeling. A key team member or executive unexpectedly announces they are leaving the organization for "new challenges" and gives their two-week notice. Your first thought is, "Uh oh. Who is going to replace them? How is their work going to get done?" Sometimes there is a clear replacement who can step… View More

Related: Why Change Is So Difficult in an Office (and How to Cope) Silos Are Wreaking Havoc on Your Business Processes Better Ways to… View More

Business process optimization is critical to ensuring process improvement projects meet the expected results. What is Business Process Optimization? Business Process Optimization (BPO) is the targeted redesign of processes to promote efficiency and strengthen the alignment of individual processes with overall strategy and goals. While the optimization… View More