Mike Raia

Marketing the world's best workflow automation software and drinking way too much coffee. Connect with me on LinkedIn at

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Best Articles on Efficiency

people being efficient

Efficient or Productive? People often confuse "efficiency" with "productivity." Let's differentiate the two. Setapp covers it nicely here: "Put simply, productivity is the quantity of work produced by a team, business or individual. Efficiency, on the other hand, refers to the resources used to produce that work." So you… View More


How to Approach Workflow ROI

After fifteen years of working with customers on improving workflow efficiency and productivity, we can honestly say that every workflow situation is truly unique. There are similarities among every new hire process, expense request process, change request process, etc., but no one handles the same process exactly the same… View More


When People Leave: Do You Have a Succession Plan?

You've had that feeling. A key team member or executive unexpectedly announces they are leaving the organization for "new challenges" and gives their two-week notice. Your first thought is, "Uh oh. Who is going to replace them? How is their work going to get done?" Sometimes there is a clear replacement who can step… View More


The New Rules for Change Management

change management rules

Related: Why Change Is So Difficult in an Office (and How to Cope) Silos Are Wreaking Havoc on Your Business Processes Better Ways to… View More


Business Process Optimization Fundamentals

Business process optimization is critical to ensuring process improvement projects meet the expected results. What is Business Process Optimization? Business Process Optimization (BPO) is the targeted redesign of processes to promote efficiency and strengthen the alignment of individual processes with overall strategy and goals. While the optimization… View More


Managing Ideas and Innovation with Workflow Automation

idea management workflow illustration

Whether you're a manufacturer trying to innovate with new products or a marketing department trying to come up with the next killer campaign, managing innovative ideas without a consistent, reliable system can be frustrating at best.  Innovating with Automation Personally, I have a variety of methods for managing ideas from Google Keep to… View More


Making Better Workflow Hand-Offs

workflow hand off information shared

Quick Hits: Determine if you really need to hand off a task and, if you do, does it need to be handed off to a person, a pool, or a system. Make sure people receiving hand-offs are clear that they have an action to take and they have all the relevant information. Ensure people being assigned tasks have signed off on their specific responsibilities and timeframes during process… View More


Does Workflow Automation Improve Employee Morale?

Workflow automation improves employee morale

Many of the positive impacts of workflow automation businesses expect are related to productivity, efficiency, accuracy, standardization, etc. But what impact, if any, does workflow automation have on employee morale? "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."  -Richard Branson Unhappy,… View More


Are Companies Succeeding at Going Paperless?

paperless workflow success

For years now we have seen a push for companies to use cloud services in an effort to become entirely paperless operations. The reasons reducing paper consumption are well known: reducing carbon footprints, streamlining processes, cutting costs, eliminating manual work, etc. and the topic of "going paperless" has run the gamut of media outlets. However, there is one question that hasn't been asked. How Much… View More


Process Design Resources

We've put together several resources that cover designing a process from the ground up over the years and thought it made sense to combine them into a single, one-stop shopping post. Whether you are a beginner or a seasoned professional, these articles will help you understand the basics of the business design process and provide some of the crucial steps in creating an effective… View More


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