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Continuous improvement (CI) is an ongoing effort to improve a product, service or process. For example, author Karen J. Fryer describes CI as the process of getting better all the time. The American Society for Quality (ASQ) holds that CI efforts can include incremental improvement where… View More

Integrify is not an Intranet system by design. However, there are aspects of a corporate intranet that can be achieved with Integrify out of the box using dashboards and widgets. Depending on your needs, Integrify can be a replacement for or a supplement to an existing intranet. At a minimum, Integrify's dashboards can act as a front-end for any company or department processes. In the screenshot below, we'll cover the features and… View More

Despite worker preferences and technological advancements, there are still a surprising number of companies that subscribe to the "butts in seats" philosophy and do little to provide workplace flexibility or telecommuting options. In fact, as per a study by Werk last year, there is a large chasm between what workers want and what they're offered in terms of workplace… View More

Look at your incident response plan the same way that a company should view their business plan. In the ideal world, the business plan is something that you review at least once a year to see whether you're hitting your benchmarks. This allows you to judge your progress, correct your process where it doesn't work, and create new goals as the company grows. Of course, we know that many companies don't even use their business plans. They… View More

Earlier we posted twelve tips for more usable Web forms. Today we're looking specifically at request forms and request form templates. Request forms are usually the first step in any process whether it's a project request, a finance request, an HR request, or any of the thousands of possible business process forms people use every day. In most business… View More

PharmExec.com recently published an excellent article called "5 Ways to Shape a Regulatory Affairs Workforce for the Future," written by Janssen R&D Global Regulatory Affairs exec, Karin Van Baelen. In it, Van Baelen discusses five key components for building a GRA team that has a balance of agility… View More

While it's tempting to just jump into a workflow automation tool and start building processes, especially when you realize how quickly you can make an impact, take a deep breath. The most successful automation projects start outside of any automation tool. Grab your planning tool of choice and anyone you feel has a good understanding of your company's processes before walking through the steps below. The necessary steps to prepare for… View More

In every almost every small or large business, employee politics, preferences and personal relationships conspire to create shadow processes. Shadow processes are processes or workflows that willing circumvent the accepted, standard operating procedures defined by the organization. Some examples of shadow processes in action: "I'll ask Ed in IT to turn back the server clock so I can book this customer… View More

All managers have employees who can do more for their company and own careers. Realizing this untapped potential requires an understanding of your role as a manager, the personality types and motivations of  your employees, and a variety of proven management techniques. This post discusses the strategies that allow managers to help their employees achieve their full potential. An organization’s greatest untapped resource is… View More

Consulting firms face unique challenges in the market, balancing the need for delivering client value and managing human capital in a hyper-competitive industry. In today's hyper-competitive business world, consulting firms are an invaluable source of expertise and guidance. The right business consultant can make all the difference when firms are attempting to successfully complete a project or achieve a broader strategic… View More