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Business process optimization is critical to ensuring process improvement projects meet the expected results. What is Business Process Optimization? Business Process Optimization (BPO) is the targeted redesign of processes to promote efficiency and strengthen the alignment of individual processes with overall strategy and goals. While the optimization… View More

Whether you're a manufacturer trying to innovate with new products or a marketing department trying to come up with the next killer campaign, managing innovative ideas without a consistent, reliable system can be frustrating at best.  Innovating with Automation Personally, I have a variety of methods for managing ideas from Google Keep to… View More

Quick Hits: Determine if you really need to hand off a task and, if you do, does it need to be handed off to a person, a pool, or a system. Make sure people receiving hand-offs are clear that they have an action to take and they have all the relevant information. Ensure people being assigned tasks have signed off on their specific responsibilities and timeframes during process… View More

Many of the positive impacts of workflow automation businesses expect are related to productivity, efficiency, accuracy, standardization, etc. But what impact, if any, does workflow automation have on employee morale? "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."  -Richard Branson Unhappy,… View More

For years now we have seen a push for companies to use cloud services in an effort to become entirely paperless operations. The reasons reducing paper consumption are well known: reducing carbon footprints, streamlining processes, cutting costs, eliminating manual work, etc. and the topic of "going paperless" has run the gamut of media outlets. However, there is one question that hasn't been asked. How Much… View More

We've put together several resources that cover designing a process from the ground up over the years and thought it made sense to combine them into a single, one-stop shopping post. Whether you are a beginner or a seasoned professional, these articles will help you understand the basics of the business design process and provide some of the crucial steps in creating an effective… View More

Grab that low-hanging fruit! Whether you're working on your first-ever large-scale workflow automation project or you've just started another for a new set of stakeholders, it will benefit you to focus on a few quick wins before delivering a large-scale process implementation. The reasons for this are numerous and the benefits can be significant. Why Are Quick Workflow Wins… View More

Today, we'll dive into the foundations of designing a process from the ground up. Whether you are a beginner or a seasoned professional, this article will help you understand the basics of the business design process and provide some of the crucial steps in creating an effective process. Note: for an even more thorough discussion of process planning and design, check out our free… View More

When we think of Quality Assurance we often think about the manufacturing of cars, toys, food, etc. to meet the expected standards of quality set by a company or regulatory body. However, quality assurance can be applied to a wide variety of business disciplines and is not just limited to the production of a physical good. What is Quality Assurance Quality assurance is a practice used to prevent the occurrence of errors… View More

If you’ve been a long-term business owner or even a leader in an established business of any kind, you know how chaotic things can get when most decisions are left to fully-autonomous employees. While there is definitely a role for autonomy as it promotes job satisfaction and can help employees grow as they learn to make decisions to better the business, in most cases, at least a core set of understood rules is critical to help the… View More