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Introduction To Process Discovery The term "Business Process Discovery" (BPD) has been around for many years, but it became very popular with the emergence of digital technology and business transformation. It is also a first step for organizations that plan to automate their processes using workflow software. One of the catalysts for business… View More

Many folks working from home for the indefinite future and many of those folks now sharing a home office with their spouse or partner. This has lead to everything from high tension to newfound appreciation among working couples. Along the way, a cottage industry for articles about working at home with spouses has arisen. We collected some of the best ones for you… View More

"I'm Putting Out Fires!" We've all said it and heard it. Fires make us late for meetings, work until dark, and fall behind our regular work. A percentage of fires are unavoidable because things go wrong and that's life. However, a percentage of fires are avoidable but persist because while we'd like to take some time and solve the root cause once and for all, we're too busy, well...putting out fires. Now, let's step back and… View More

Why do we need process documentation? Before answering this question, it is crucial to understand what we mean by 'Process documentation.' In the context of this article, Process Documentation is… View More

Many companies are struggling with the new normal of remote work from meetings to work hand-offs. But one of the most difficult aspects of dispersed employees is training. Training teams are being forced into the difficult decision of training workers using video conferencing tools and other digital… View More

People take to software in different ways at different speeds so a successful software implementation requires flexibility, creativity, and humanity. Related Getting Users to Actually Use Your Workflow… View More

Digital process automation is picking up steam across the business landscape, from simple online form creation to sophisticated machine learning algorithms that predict equipment failures before they occur. Embarking on this automation journey is appealing to many companies but it's critical to ensure that you can avoid risk and leverage many of the realizable benefits of… View More

Whether you’re trying to be more productive throughout the day, power through a big project, or launch a new business venture, it’s important to have a plan. The right plan acts as a roadmap; it gets you from where you are now to where you want to be. But not everyone is a natural planner. And if you don’t know how to plan—plan for the day, plan the project, or plan for the new business—it can be hard to know where to start.… View More

How does an organization prepare for automation? Our VP of Services, John Bartlett joined our partner NeoSystems on their NeoCast podcast to discuss how companies can better prepare for workflow automation projects and prevent implementation roadblocks. The discussion is part of NeoSystem's… View More

What is Skills-Based Routing? Skills-based routing is a strategy for marrying requests with the most appropriate resources. It's frequently used in customer call centers where incoming calls, chats, emails, and social media messages are automatically routed to the best available agent to handle. However, the concept extends beyond an inbound call… View More