Department Focus

Department Focus

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What Are Companies Automating?

what companies are automating

As more and more companies embrace the idea of automated business workflow, we thought we'd stop and document some of the great ways we've seen customers incorporate workflow automation throughout their organization. Looking to inspire the rest of your company to get on the automation wagon? Print it out and just casually leave it lying around the office. They'll get the hint. Automation… View More


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IT Request Handling: Rolling Your Own System with Request Management

IT request handling is one of the more common uses for request management software. Despite a wide array of point solutions for handling IT requests, IT folks are an industrious lot and often would rather build solutions to exact standards than shoehorn a solution into their way of working. More and more, employees are expecting a customized, easy-to-use system for requesting internal services. They want their interactions with IT to… View More


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5 Tasks, 5 Systems: The Sad Reality of Employee Self-Service

The Sad Scenario Imagine for a moment that you're a salesperson at a large corporation. You have a few tasks to perform today and you finally got a moment to focus. Task 1: Request some marketing collateral for an upcoming trade show you're attending. You email your field marketing rep and let her know you need 200 company overview brochures for the San Antonio conference. A few hours later she… View More


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The Hidden Costs of Poor Internal Customer Service

Related: Business Process Automation and Digital Transformation Better Ways to Train Your Employees for… View More


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A Tale of Two Employee Onboarding Experiences

Experts have long said that the way an employee is brought into a company,… View More


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SEC Priorities for 2017 May Mean a Push for FinTech

As it does each year, the Securities and Exchange Commission’s (SEC) Office of Compliance Inspections and Examinations (OCIE) announced its 2017 priorities in January and some of the priorities may push firms to focus more on FinTech. This year, broker-dealers, investment advisers, fund complexes and others regulated by the SEC can… View More


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Play Both Offense and Defense with Process Management

No business, small or large can survive by remaining static. Agile companies with a focus on process improvement can play defense against unexpected assaults like: Economic changes The launch of new products or services Changes in regulations Changing leadership Mergers, acquisitions or… View More


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It's Time for a (Much) Better Suggestion Box

As most human resources personnel will tell you, communications matter, and the lines of communication should run in both directions. Regardless of industry, sector or their specific job title, employees want to feel like their voices are being heard and that their opinions are valued. A worker who believes that someone is listening and incorporating feedback is more likely to be more engaged and loyal to the organization than those who feel… View More


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A Way to End Email Phishing Attacks on Employee Data

Recently a friend of mine told me about a data breach at his company that had compromised the personnel details of every employee including social security numbers. He was understandably shaken. The breach was due to an employee in HR responding to an email request that appeared to come from an executive within the company asking for a spreadsheet containing the compromised personnel information. It was another example of an email… View More


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Reducing Barriers to Employee Engagement and Productivity

A recent article at SHRM.org discussed several ways to increase employee engagement in an organization as well as the subsequent benefits. I took note of the first item on their list, which was "providing the right tools," referring to all the tools and business process infrastructure employees use to get… View More


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