Using Integrify

The new Schedules tool is for situations where you would like a process to be kicked off at a certain time in the future or on some recurring basis. Lets start with a common example: The Quarterly Meeting Process. For the larger organizations out there, the Quarterly Meeting can be quite an event. Even in it’s simplest form there’s lots of prep work involved, agendas to send out, notes to take during… View More

Alerts, notifications, and reminders are the "secret weapon" of workflow automation, keeping work flowing between individuals and teams. Some of our customers have come to us wondering how to better manage the thousands of combined tasks their departments handle each month. The sheer number of tasks requiring multiple follow-ups, emails and phone calls on their way to a successful resolution can be daunting. Fortunately,… View More

User Adoption Is the Most Critical Aspect of Any Implementation If you invested in new workflow management software but can't get people to use it, my grandma would say "you just made a big hole in the water." In fact, it might be even worse. For instance, you may have just replaced a "tried and true" existing system with something users do not understand or value.… View More

IT request handling is one of the more common uses for request management software. Despite a wide array of point solutions for handling IT requests, IT folks are an industrious lot and often would rather build solutions to exact standards than shoehorn a solution into their way of working. More and more, employees are expecting a customized, easy-to-use system for requesting internal services. They want their interactions with IT to… View More

Dawn of the Tracking Number Remember the first time you looked up a FedEx tracking number and saw exactly where your package was during it's long journey to your door? Hold that feeling for a moment. A 1995 New York Times article indicates that FedEx started providing package tracking to customers in November of that year.… View More

Spring is here and we're officially releasing a new version of Integrify (cue chirping birds). You can check out the full list of features, videos and more here. Over the last few months, we asked several of our customers to use and provide feedback on the latest version of Integrify and the feedback was overwhelmingly positive. Now we're releasing it to all customers… View More

No one is "always available." Though we may feel infinitely connected and permanently online, people still get sick, have to deal with urgent family matters, take vacations, attend conferences, etc. As much as we try to tell our teams and coworkers that we can always be reached, the reality is that we sometimes we can't. Facing this truth, a question you should consider is "Who's my backup?" It may sound simple, but consider the… View More

Earlier we posted twelve tips for more usable Web forms. Today we're looking specifically at request forms and request form templates. Request forms are usually the first step in any process whether it's a project request, a finance request, an HR request, or any of the thousands of possible business process forms people use every day. In most business… View More

Integrify is not an Intranet system by design. However, there are aspects of a corporate intranet that can be achieved with Integrify out of the box using dashboards and widgets. Depending on your needs, Integrify can be a replacement for or a supplement to an existing intranet. At a minimum, Integrify's dashboards can act as a front-end for any company or department processes. In the screenshot below, we'll cover the features and… View More

What is Skills-Based Routing? Skills-based routing is a strategy for marrying requests with the most appropriate resources. It's frequently used in customer call centers where incoming calls, chats, emails, and social media messages are automatically routed to the best available agent to handle. However, the concept extends beyond an inbound call… View More