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Improving the request process

Improving the Request Process Acklands-Grainer, a Canadian distributor of maintenance, repair, and operating products, wanted a more efficient, traceable way to process and fulfill equipment requests, account setups, and service requests. The company had outgrown its e-mail-driven IT request form system,… View More


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Integrify introduces further extensibility with 'Plugin Central'

New plugins increase process capabilities with greater flexibility and integration Chicago, IL- February 12th, 2007- Integrify Software, Inc., a leading provider of Enterprise Request Management (ERM) software, has announced the availability of Plugin Central for its Integrify 4.0 software. Plugins are extensions of Integrify's workflow engine that allow for in-process, bi-directional integration with external… View More


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Integrify Reports Strong Customer Growth in 2006

Chicago, IL, USA - Jan 22nd, 2007 - Integrify ®, a leading provider of Enterprise Request Management (ERM) software, reports a strong increase in its customer base in 2006. Some of the latest customers that have chosen Integrify for request management include Fairfield Residential, ICT Group, Yokogawa, StubHub, Banta Corp, Wyndham Resorts and MobiTV. These new customers join Integrify's growing customer base that have selected… View More


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Trend-Setting Products of 2006

featured

KMWORLD Trend-Setting Products of 2006 You might be asking how we go about selecting products we consider to be "trend-setting" out of the sometimes dozens of individual offerings from the roughly 300 vendors we consider to be in our "space"—combined, nearly 1,500 products were considered this year. I wish I… View More


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KMWorld 100 Companies That Matter in Knowledge Management: 2006

featured

KMWorld 100 Companies That Matter in Knowledge Management One hundred. Not 101. Not 99. Does our list mean that there are only 100 companies that matter in KM? Of course not. We figure there are more than 1,500 companies in our loosely defined space, and each one brings something… View More


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Good article from Bruce Silver

Good article from Bruce Silver related to Business Process Management (BPM)-… View More


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Effectively Managing Post Merger Integration

Integrify

The Art of Post M&A Integration One of the many questions that companies face in a post M&A environment is "How do we identify and manage access rights to existing and new systems that are in place?" Corporate IT is faced with the challenge of determining what systems and projects require new levels of approval. Not only do new approval processes need to be established, but providing a common platform to define and execute… View More


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One-stop request shop

kmworld

Pharmaceutical giant, GlaxoSmithKline (GSK), realized that the methods it was using to process requests for IT equipment and service were too diverse and disjointed. Individual IT departments within the company were developing their own methods and interfaces without following a standard template or system. The situation was confusing for users and redundant, so management sought a better-organized, more efficient method. GSK… View More


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SOX Compliance Made Easy Through Software

Many publicly held companies have been struggling with SOX (the Sarbanes-Oxley Act) since its enactment on July 30, 2002. In fact, some companies have chosen to either de-list as public companies (go private again) or change their listings to the Pink Sheets -- an electronic market where the companies listed do not have to comply with SOX. (Please see my previous articles on SOX for additional… View More


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KMWorld's 100 Companies That Matter in Knowledge Management

kmworld

KMWorld 100 Companies That Matter in Knowledge Management Each year we get a chance to recognize the companies we believe best exemplify the ideals of true knowledge management--the ones whose products and services continue to fundamentally transform the way organizations operate. As I… View More


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