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  Trying to get an individual to change their behavior can be an uphill battle, let alone attempting to get an entire office to change. If your marketing and sales departments have had a long-standing rivalry since the business began, their feud likely won't be solved over a few beers and icebreaker games. If only one person in the office is meeting their monthly productivity goals, then one motivational speech to the team… View More

Related: Digital Transformation or Digital Shift? 5 Signs Your Business Needs Workflow Automation Software Process… View More

  Problem-solving likely consumes much of your time both personally and professionally. In fact, it's not unusual to get stuck just trying to decide how to approach a problem. Should you employ a "Pros and Cons" list? Should you solicit feedback from a variety of people with experience? Is it just a matter of the best ROI? While it's true that solutions can arise from the most unlikely places, those… View More

  What's Different Now? It's hard to check a business-related Twitter feed or LinkedIn stream without running across the phrase "digital transformation." While the concept isn't new, it seems to be accelerating. Many definitions exist for digital transformation. Here's one from InfoWorld that's as good as any: "Digital transformation is the application of digital technologies to fundamentally impact… View More

While much of the digital transformation discussion rightly focuses on the customer experience and becoming customer-centric, there is another, less sexy focus of the movement, which is on the internal operation of a business. Naturally, the ultimate goal of any business is customer value but getting to the last customer mile often requires significant improvements in how businesses operate behind the scenes, even when the impact on customers… View More