Request Management Software for the Enterprise
Reduce request management costs, cut workflow and request management cycle times.
Request Management is the systematic handling of the tasks required for a variety of different internal or external requests using workflow automation, business rules, and analytics.
Problems managing requests are manifested in many ways throughout your organization:
All of these issues add up to a bad customer or employee experience that can reduce trust, efficiency, and growth.
Integrify is a leading request management software solution that helps organizations reduce costs and improve the employee experience by providing process definition, workflow automation, and status visibility for areas such as Information Technology, Human Resources, Finance, Sales & Marketing, and other types of services. Basically, any department that receives requests can do it better with Integrify.
“This has been a colossal improvement for our team. We’re a smarter enterprise – and this is an achievement we’ve been working toward for years.”
Mallory Manke, Process Improvement Analyst for SONY Network Entertainment (Read More)
Our customers use this basic request management framework—User Portal, Forms, Workflow, and Reporting—to build a huge variety of request management solutions including:
Unlike other solutions, Integrify can be configured to how your organization works. We don't force you into a pre-built HR, Finance, Operations, or IT solution. You build it to suit or have us build it for you. As long as you're an Integrify customer you can change the process or improve it anytime.
To manage all the incoming requests, your employees/partners/customers need a consistent, easy-to-use service request management portal. Integrify provides a personalized request portal that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in-progress. Plus they get email alerts for changes and updates in the process.
When it comes to building and managing request forms, you need a powerful form-building solution that allows for easy form re-use and rapid development. You also need to be able to build intelligent forms with logic and customized fields. Integrify offers all that and more. Plus. our forms are automatically optimized for all mobile devices, and the built-in editor allows you to present any look and feel you want. Easily locate, copy, or add existing forms to any process.
Once a request is submitted, you need to make sure it's handled quickly and properly. Building standardized request workflows is Integrify's bread and butter. We offer the industry's best drag and drop process designer, allowing even novices to build process workflows quickly and with whatever level of complexity is needed.
Integrify tracks and maintains an audit trail of all your workflow processes, form data, and user actions. Your data and metrics are stored in a relational database (SQL Server or Oracle). Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture. Follow your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements. Run reports based on your form data to easily find the requests you’re looking for.
Beyond a simple Web form tool and before a cumbersome Business Process Management (BPM) suite there is Request Management. Quickly deploy solutions to manage requests across the entire organization or within a single department. With Integrify you're not tied to a pre-built solution because our software is open by design. Integrify can be used for ANY request process.
“Everything that we do, at some point or other, flows through Integrify.”
Tom Martin, Project Manager at Exacto (Read More)
Q. How do I manage requests?
A. By building request intake forms or actions and then designing a workflow to automatically route and track requests through your process.
Q. How much does request management software cost?
A. The cost of most systems is subscription-based and determined by the number of users who need access to the system. In some situations, cost may be based on the number of workflows you create or transactions you process.
Q. Does the system integrate with existing software?
A. Yes. This can be through pre-built connectors or custom development using the system's open API.
Q. How long does request management software take to implement?
A. The length of any implementation depends on the complexity of the request process being designed. Simple, straightforward workflows can be built in days while more complex workflows may take several weeks or months. Implementation time also depends on the readiness of the organization including process documentation, executive buy-in, requirements, etc.
Integrify has been shown to reduce service request management costs by more than 30 percent for most enterprises, cut workflow and request management cycle times in half, and deliver positive ROI in less than 3 months.
We have a variety of resources to help you on your journey to an automated workflow.
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