Companies have systems that manage their business for a number of areas whether it is for asset or records management, identity management, human resource management, document and content management, customer relationship management, financial management and more.
While each application is extremely valuable to how a business operates, the idea of spending time within each type of application can prove challenging for employees when it comes to request management.
Request management is simplifying the process of a user making and tracking a request or completing a task. What is needed is a unified front-end that can provide a common and intuitive experience for your most valuable asset – your employee. Simplicity = User Adoption = Success.
What’s important is having a Request Management system also tie into your existing applications. These XX Management systems have very basic features that are robust in a request management system (i.e. workflow, business rules, forms, activity reports). The reason is that these elements are built-in features that are specific to the XX management system and were never intended to reside outside of the system’s core feature set. So what you have are walls built around that XX management system that cannot provide a common user experience and are difficult to use for requests management.
A robust Request Management platform should allow for a:
- flexible and configurable portal that meets the needs of the user communities
- ease of making your request apps available via a configurable portal, mobile or within external apps or websites
- ease of defining request apps – processes that consist of workflow, tasks and business rules
- form definition library to be utilized within a request app
- task alerts, due dates, reminders, escalations to push request apps forward
- report configuration to provide insight into request activity
- user and access management to the request apps
- ability to tie into existing XX management platforms
By moving the ease of access to request apps and the rapid development of request apps to a request management system, you are taking out the high development and maintenance costs (been shown to be at least 6 times the cost of a license) of building request capabilities out of XX Management Systems, improving productivity and gaining immediate return on your investment with user adoption.