Recent Posts

process hierarchy

Breaking Down Your Business Process Architecture

In our BPM Guide, we spend a chapter discussing the importance of scoping and prioritizing your business process architecture. When you’re breaking down a single, sometimes siloed business processes to move them into an automation platform, you see a limited context for your process. There a no doubt big gains to be made in this limited context, for instance, automating a New Hire Process. You […]

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Fintech Example

SEC Priorities for 2017 May Mean a Push for FinTech

As it does each year, the Securities and Exchange Commission’s (SEC) Office of Compliance Inspections and Examinations (OCIE) announced its 2017 priorities in January and some of the priorities may push firms to focus more on FinTech. This year, broker-dealers, investment advisers, fund complexes and others regulated by the SEC can expect areas of focus during examinations to include heightened scrutiny on advice and programs […]

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request tracking package

Why We Love Those Tracking Numbers

Remember the first time you looked up a FedEx tracking number and saw exactly where your package was during it’s long journey to your door? Hold that feeling for a moment. A 1995 New York Times article indicates that FedEx started providing package tracking to customers in November of that year. Hilariously titled “Companies Use Web Hoping to Save Millions,” the article says: “Since last […]

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onboarding workflow

A Tale of Two Employee Onboarding Experiences

Experts have long said that the way an employee is brought into a company, those first few weeks, are critical to long-term success. Unfortunately, many companies still onboard poorly or have no onboarding process at all. Below, we attempt to illustrate what victims of a bad onboarding program go through and how it impacts their opinion of the company and their chances for achieving success. […]

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Best Posts of 2016

Our Top 10 Posts of 2016

We Bid Adieu to a Long, Strange Year After a long and bizarre year, we’re looking back at what we posted in 2016 and selecting the best content based on traffic and feedback. We talked a lot about compliance and process optimization as well as employee self-service and difficult customers. Hopefully, we educated and entertained along the way. The Complete Guide to Business Process Management: […]

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check OUT our clients


As leaders in our industry, we know that there's no substitute for hard-won expertise. When you decide to improve your business process and request management, rest assured that you're working with the best in the business. We've been doing this for a long time. Take a look at some of the companies we've helped along the way.

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