Automate The Customer Feedback Process
By Toni Buffa | Published October 31, 2023
Gathering feedback, good or bad, from your customers is essential to good customer service and long-term customer relationships.
Having an automated process in place to log feedback from your customers keeps all documentation in one place and allows for easy followups. Integrify has prebuilt process apps, free for our customers to download and customize; one of those process apps is the customer feedback process.
This process allows customer service agents to complete a form anytime customer feedback is received and kick off a process that ensures appropriate follow-up. Here is the process and form below:
Toni is a member of the Integrify marketing team and writes for the Integrify blog. Toni lives in Colorado and loves animals of all stripes.