Complaint Management Software to Standardize and Automate Complaint Handling
When a complaint is received or an error is discovered, how efficient is your complaint handling process:
Automating the intake, routing, assignment, and tracking for complaint-generated activities can greatly improve customer satisfaction, product quality, and internal/external compliance requirements.
Whether you're a global pharmaceutical company under regulatory scrutiny, a field service provider trying to reduce safety incidents, or a healthcare provider trying to improve patient outcomes, Integrify can provide a consistent, automated, auditable system for managing complaints from customers, employees, vendors, citizens, and more.
Integrify provides an easy-to-configure, powerful platform for designing complaint and incident intake forms that can be deployed on any Web site or hosted within a custom Integrify portal. Complaint submissions can then be tracked and routed through your organization using smart logic to ensure standard operating procedures are followed.
Many complaint or quality management systems (QMS) lock you into a pre-determined process for complaint handling that may or may not meet your specific requirements.
Integrify believes flexibility is still possible while remaining compliant. You can design your process to match your organization's unique structure and staffing while ensuring consistent process standards are followed. Plus, our reporting is just as flexible so you can build dashboards and reports to track your compliance and efficiency goals however you see fit.
We have a variety of resources to help you on your journey to an automated complaint management workflow.
To see how quickly you can begin automating your complaint processes, request a demonstration or trial of Integrify.
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