Operational Efficiency

Operational efficiency is possible, you just need to take the first step.


operational efficiency definition

Operational Efficiency Meaning

The definition of operational efficiency or "operational effectiveness" in a business context is the degree to which an organization can deliver its goods and services with minimal waste. Waste can occur in production, service delivery, labor, finance, logistics, inventory, and any other part of operations and operational costs. The goal of any business is, therefore, to find and eliminate any source of waste.

Process Improvement and Efficiency

Areas to Target with Process Efficiency Programs:

Finance Operations

finance operations efficiencyA more efficient finance organization means skilled finance workers spend less time dealing with low-value activities like processing simple transactions and more time on strategic planning and consulting with other areas of the business. Based on a CFO.com survey, Finance teams spend 49% of their time on transaction processing and only 17-20% of their time supporting decision making. Hardly an efficient use of their time. Improving efficiency in Finance operations includes automating and streamlining processes like:

Service Operations

customer service efficiencyReducing the time a customer spends waiting for resolution and ensuring the accuracy of the response are the goals of any customer service team. That means customers don't have to bounce around to different staff members to solve their issues because a consistent, standard process is in place to handle any request.


labor efficiencyEmployee Lifecycle Management is often an inefficient and manual workflow nightmare from hiring to offboarding. Operational efficiency in hiring means you can hire better candidates faster and have them performing productive work much sooner. Once aboard efficiencies can be built around any new hire interactions to reduce friction and confusion as well as ensuring employees can spend more time working and less time dealing with internal issues.

Workflow automation can make processes like these more efficient:

Vendors and Vendor Management

manage vendors efficientlyThe term Vendor Management refers to the efforts around maintaining a positive, efficient, and productive relationship with an organization's vendor partners. Inefficiency can spring up around anything from sourcing new vendors to monitoring the performance of existing vendors. Hiring a bad vendor can set an organization back months so the process for finding new vendors should reduce risk and ensure proper fit. Any new projects vendors take on should be rigorously evaluated and vetted by the proper stakeholders, finance, legal, etc. Finding efficiencies in these areas should be paramount:

More on Operational Efficiency

Below are additional resources you can read to learn more about improving efficiency in your organization from SOPs to documentation.

Additional Resources

Interested in Improving Workflow Efficiency with Automation?

We have a variety of resources to help you on your efficiency journey using workflow automation

Improve Operational Efficiency with Automation

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