Complaint Handling and Management
Automate and Improve Your Complaint Management Process
No matter what product or service your company provides, you need a system for your complaint management process. Automating the intake, routing, task assignment, and tracking for customer complaints can greatly improve customer satisfaction, product quality, and internal/external compliance requirements. Whether you're a global pharmaceutical company under regulatory scrutiny or a university handling complaints regarding faculty, Integrify can provide a rock-solid, auditable system for handling customer complaints as well as complaints from employees, vendors, citizens, and more.
Integrify provides a robust platform for designing complaint intake forms for customers, employees, vendors, or students that can be deployed on any Web site. Complaint submissions can then be tracked and routed through your organization using smart logic to ensure standard operating procedures are followed to ensure you resolve the issue and make every customer happy.
We'd love to hear about your complaint handling process and let you know how Integrify can automate and streamline your complaint workflow.
We have a variety of resources to help you on your journey to an automated complaint management workflow.
Copyright © 2021 Integrify All rights reserved.