Complaint Handling and Management

Automate and Improve Your Complaint Management Process

 

complaint handling software

How Effective is Your Complaint Handling and Management Process?

No matter what product or service your company provides, you need a system for your complaint management process. Automating the intake, routing, task assignment, and tracking for customer complaints can greatly improve customer satisfaction, product quality, and internal/external compliance requirements. Whether you're a global pharmaceutical company under regulatory scrutiny or a university handling complaints regarding faculty, Integrify can provide a rock-solid, auditable system for handling customer complaints as well as complaints from employees, vendors, citizens, and more.

an agent handling a customer complaintIntegrify provides a robust platform for designing complaint intake forms for customers, employees, vendors, or students that can be deployed on any Web site. Complaint submissions can then be tracked and routed through your organization using smart logic to ensure standard operating procedures are followed to ensure you resolve the issue and make every customer happy.

Complaint Handling Features

  • Design simple or dynamic forms for complaint intake.
  • Route complaints based on type or severity.
  • Assign specific follow-up tasks to individuals or groups.
  • Set escalations, delegations, and reminders.
  • Automatically monitor an email inbox for complaints.
  • Track performance of complaint handlers and set KPIs.
  • Store historical data on all complaints and resolutions as long as needed.
  • Track all actions taken regarding a filed complaint including user and time/date stamp.
  • Integrate your complaint system with your existing document management or other systems.

Benefits of Better Complaint Handling

  • A standardized, consistent, auditable system for handling complaints and complaint data.
  • Continuous complaint handling improvement based on performance monitoring.
  • Consistent data capture at the point of intake.
  • A secure, tested environment that meets the most rigorous standards.
  • The flexibility to adjust processes and customize the system based on your organization's needs.
  • A more predictable and positive customer relationship.

We'd love to hear about your complaint handling process and let you know how Integrify can automate and streamline your complaint workflow. 

 

Interested in Automating Complaint Handling?

We have a variety of resources to help you on your journey to an automated complaint management workflow. 

 

Automate Any Business Process

To see how quickly you can begin automating your business processes, request a demonstration or trial of Integrify.


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