Digital workflow leads to increased efficiency, fewer errors, and less overhead.
Digital Workflow is concerned with ensuring the effectiveness and efficiency of business workflows but takes the idea further by focusing on external users including customers, vendors, etc. This means designing better user experiences and reducing as much friction as possible. It is the logical successor to Business Process Management.
So while Business Process Management software may have focused on getting the workflow right, Digital Workflow Automation assumes the workflow has been optimized and instead focuses on making the overall user experience more engaging and effective.
Companies can come at workflow optimization in two different ways. From a "Top-Down Perspective" or a "Bottom-Up Perspective."
Top-down is about understanding the bigger picture. With a top-down approach, there is normally consensus on what all the workflow pieces look like, which ones are more important, or where to focus priority and consider the inter-linkages in an overall solution.
Bottom-Up focuses on small victories. This approach begins by focusing on a specific problem – usually a fairly limited scope-and then redesigning it. Once the solution is in place, a new workflow problem is addressed.
Regardless of your approach, it's critical for a digital workflow system to be able to scale to fit your needs. This means:
Not all systems are created equal in terms of scalability. Make sure you discuss not just your current use cases with your vendor, ask about where you plan to go in the future.
You may have gone through a business workflow review or similar effort to identify processes that are performed inefficiently, rife with errors, or in need of a tune-up. We've covered the topic on our blog and in our BPM Guide extensively. To improve the user experience in a digital environment you'll need to look at the experience users have when interacting with the workflow including:
Integrify's workflow automation platform gives digital workflow designers and administrators full control of all elements exposed to users during the flow of a workflow. This means:
Finally, we build collaboration into every workflow. Whether two service representatives need to chat about a current request or a financial analyst needs to talk with a site manager about a potential purchase, discussions, and documents can easily be shared at any time.
We also partner with Robotic Process Automation (RPA) vendors to ensure a seamless experience when a customer's needs require an approach for capture, interpret inputs, and then manage them as if being performed by a real agent.
We have a variety of resources to help you on your journey to a digital workflow.
To see how quickly you can begin digitizing your processes, request a demonstration or trial of Integrify.
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