What is BPMS for Your Business?

BPMS software provides business efficiency, compliance, and improved productivity.


bpms faq

What is BPMS?

BPMS stands for "Business Process Management Software" or "Business Process Management Suite." In either case, BPMS (or, more recently, iBMPS with the "i" referring to "intelligent") is a software tool used to improve an organization's business processes through the definition, automation, and analysis of business processes. We'll break down each of these concepts below. BPM, by itself, is a discipline used by organizations to identify, document, and improve their business processes. BPM automation software is used to enable aspects of BPM.

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bpms example illustrationDefinition

Before your business can begin creating automated BPM workflow, processes need to be documented, requiring planning, collaboration, and tools to illustrate how processes look. Business process models can be created within BPMS in various ways and then reviewed by stakeholders to ensure an accurate depiction of the process. Process models can be published in various ways or exported into different formats, commonly BPMN. Some process modelers also include simulation modes to test different process scenarios.


The primary aspect of process automation is offloading much of the rote work and task management involved in employees' day-to-day functions to a system programmed with business rules and automated triggers with limited human interaction thanks to a workflow engine. Building this automation involves assembling tasks or actions and input mechanisms (e.g., forms or system inputs) using visual workflows to mimic the behavior of a business process.The same techniques are used to automate and manage specific projects as well as ongoing tasks.


BPMS tools provide various reporting levels or integrate with reporting tools to provide analytics about process performance. Reports are tied to KPIs (key performance indicators) and provide data on the performance of individual actions, processes, process members, etc. Analytics can identify process bottlenecks and provide opportunities for continuous process improvement. In addition, audits can be run on historical actions.

Video: What is Process Management?

Business Process KPIs and Metrics

Like any business effort, measurement with BPM is critical. The most important thing to avoid when deciding what to measure is taking an unscripted approach that catalogs a wish list of KPIs from departmental managers, since this approach may result in too long a list of KPIs to manage, KPIs that provide low business value, KPIs that are not aligned with high-level business goals, and KPIs that are actually at crossed purposes.

business process metricsUsing SMART Metrics to Measure Business Process Performance

The well-worn concept of SMART metrics applies when measuring the performance of process improvement efforts.

  • Specific: Metrics should be specific and tied to business goals. 
  • Measurable: Metrics should be meaningful and measurable. The underlying data elements must be captured accurately and completely, and the calculation must be correct.
  • Attainable: The target values for your metric must be realistically achievable. Do the right people have the ability and authority to drive the metric toward the target value?
  • Relevant: Metrics should be realistic, relevant, and results-oriented. Are there identified actions that can drive the metric toward its target value?
  • Time-Bound: Metrics must be timely, especially if they are leading indicator metrics. Can reports be generated, or dashboards be updated in time to allow appropriate interventions to drive the metric toward its goal?

Check out our fact-filled free BPM Guide

The BPMS Market

The vast BPMS market includes vendors that provide complete all-in-one solutions or "BPM Suites" and smaller players that provide individual aspects for definition, automation, and analytics as well as form building, collaboration, and BPM project management. BPM Workflow Software Suites can be used for massive, organization-wide BPM initiatives with large teams and long, complex projects. Workflow and BPM automation software can be used to tackle smaller, specific projects that may not require things like process simulation or organization-wide process modeling collaboration.

BPMS software vendors include:

Find out more about our BPM Software and how it can help your organization drastically improve your business process management.

Interested in Automating Your Workflow with BPMS Software?

We have various resources to help you navigate your way to an automated workflow. 

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