Workflow for IT Services

Make Your IT Services Department More Efficient with Workflow Management

Customer Quote

“The widespread adoption of this system went much faster than we expected. What we did was give employees an automated approval and notification process replacing the manual gathering of approvals for IT services, saving the business units time and money, and we’ve been able to make that available to many more employees in a very short amount of time.”

– Neil Weitz, Director of IT Help at GlaxoSmithKline.

Read the full Case Study

IT Service departments are the nervous system of an organization’s operations. These days, IT touches nearly every aspect of business operations, from sales to marketing to finance and HR. That means IT teams are stretched more than ever with higher and higher expectations. One way to combat the onslaught is by becoming more efficient at managing the incoming work and requests with Workflow for IT Services.

Integrify is a workflow management and automation platform that allows IT departments to build simple or sophisticated automated workflow systems that can handle almost any IT business process. Integrify allows IT administrators to build solutions for submitting requests, gathering approvals, routing information, triggering alerts, and more.

it service portal process

On the front end, employees have access to a streamlined portal for submitting forms, tracking progress, and communicating with each other. On the backend, IT administrators can add new workflows easily and integrate with existing systems to push and pull information as needed. Sync Integrify with Active Directory to make user management easier (available only with self-managed solutions on-premise or private cloud instances).

Workflow for IT Services Examples:

  • Requests for software changes
  • New technology projects
  • System Access
  • On-boarding setup
  • Hardware and software requests
  • Incident reporting
  • Technical service/support requests


Get an in-depth look at some of our IT services solutions:

Illustrated Example: IT User Access Request

it workflow user access request

Interested in Automating Your Organization's Workflow?

We have a variety of resources to help you on your journey to an automated workflow.


IT Workflow Guide

This guide provides insights on Workflow Automation from an IT perspective including examples and case studies.