Process Flows Provide Insight Into How Work Gets Done
Process flows (or process diagrams) provide a visual overview or workflow diagram of all the tasks and relationships involved in a process.
The goal of illustrating a process could be two-fold:
Most processes tend to be fairly opaque with a lot of institutional or "tribal" knowledge moving things forward. If you work in an environment like this you probably hear a lot of comments that sound like this:
But how do you explain these processes to new employees or to executives unfamiliar with all the details?
In most cases, you'll create a process flow using flow chart tools like Visio or LucidChart by dragging and dropping symbols representing tasks, decision points, inputs, etc. and then connecting them in the proper order.
This allows anyone outside of or unfamiliar with the process to follow the workflow step-by-step without a lot of expository explanation.
For detailed information on how to design and document a process, refer to our blog post "How to Design a Process."
It's one thing to show how a process works currently, it's quite another to show how the process could work better in the future.
This is the goal of process improvement—to improve the efficiency and accuracy of a process by reviewing its current state and finding ways of improving it.
There is a variety of process improvement methodologies to consider which we document in another article.
Every department and group in an organization runs on some kind of process. Some are simple, like submitting a request for vacation time. Others are much more complex, like developing a new product.
We've compiled many common workflow examples that we've seen in the field in other articles but here's one example.
We have a great resource you'd like to learn more about creating a workflow diagram.
This simple example shows the process flow of a contract that needs to be reviewed and approved by the Finance Department and then the Legal Department before being pushed into a contract database.
Creating a process flow diagram can seem simple at first but the more you dig into how the work gets done in your organization, the more you may find yourself struggling to recreate it visually. Here are some tips:
For more tips on creating process flows and anything else process-related, check out our free Business Process Management Guide.
While it's helpful to document and illustrate your processes, to take them to the next level, you'll need to consider process automation.
By automating your processes, especially those that are currently handled manually, significant benefits can be realized:
Building automated processes is similar to building process flow diagrams except, once completed, they become living, working processes where:
Automation helps keep work moving forward while allowing teams to look back at performance, identify bottlenecks, and reduce mistakes.
We have a variety of resources to help you on your journey to an automated workflow.
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