System Access Requests
System Access Requests Can Be Managed More Easily with Workflow Automation
When employees send system access requests by email, phone, "pop-ins," and other channels, it creates confusion and risk. IT support teams must manually evaluate and forward access requests to the correct group as well as deal with the administrative hassle of follow-ups and check-ins.
When this process is manual, IT Support teams must deal with the fact that each location and department has a unique set of services, making IT requests for access difficult to assign correctly. The process is slow, inefficient, prone to mistakes, and hard to track/audit.
Using Integrify, the processes are now completely automated with access control management. Employees use a PC web browser to submit and check on the status of help desk requests. They know who is handling the request and who approved it.
The application uses business rules to determine the group responsible for the technologies or services and then routes the request automatically through the proper approval channel. The IT Support team receives the approved request for fulfillment.
This is an example of a customized access approval process built for a large healthcare provider. Note that there are multiple approval points as well as a database lookup to confirm user details. In addition, notifications are sent to all parties, including the requester. With Integrify you can build your process to include as many steps, approvals, notifications, logic, and forms as you need.
Assign administrators to Integrify to implement the process rules and any forms that will be used to gather information. Integrify automatically executes the web and email approval notifications to the appropriate personnel, reducing the chances of confusion while maintaining the current status of the request. For example, an employee needs to submit a request to access Oracle Financials. The request goes directly through the pre-defined approval process via e-mail. All approvals are documented.
With smart forms and routing, IT can allow users to make multiple access requests from one form to streamline the process. Route each request on the form differently, depending on the system or department.
Meanwhile, the company's IT managers and Systems Administrators are notified. Telephone or computer service requests, on the other hand, are evaluated and automatically assigned to the system admin in the appropriate location as business rules intelligently and automatically guide the request.
We have a variety of resources to help you on your journey to an automated workflow.
To see how quickly you can begin automating your access requests, schedule a demonstration or trial of Integrify.
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