System Access Requests

System Access Requests Can Be Managed More Easily with Workflow Automation

 

access requests managed with workflow automation

Managing Access to Systems

Company offices span several locations worldwide. Employees send system access requests by email, phone, and various other channels, creating confusion. IT support teams then must evaluate and forward the request to the right group. Each location has a unique set of services, making IT requests difficult to assign correctly. Multiple vendors and contracts complicate the maintenance of fax machines, printers, copiers, phones, and PCs. The process is slow, inefficient, prone to mistakes, and hard to track.

Using Workflow Automation for System Access Requests

Using Integrify, the processes are now completely automated with access control management. Employees use a PC web browser to submit and check on the status of help desk requests. They know who is handling the request and who approved it. The application uses business rules to determine the group responsible for the technologies or services and then routes the request automatically through the proper approval channel. The IT Support team receives the approved request for fulfillment.

Implementing Access Request Management

Assign administrators to Integrify to implement the process rules and any forms that will be used to gather information. Integrify automatically executes the web and email approval notifications to the appropriate personnel, reducing the chances of confusion while maintaining the current status of the request. For example, an employee needs to submit a request to access Oracle Financials. The request goes directly through the pre-defined approval process via e-mail. All approvals are documented.

Meanwhile, the company's IT managers and Systems Administrators are notified. Telephone or computer service requests, on the other hand, are evaluated and automatically assigned to the system admin in the appropriate location as business rules intelligently and automatically guide the request.


Interested in Automating Your Access Request Process?

We have a variety of resources to help you on your journey to an automated workflow. 

Automate Any Access Request Process

To see how quickly you can begin automating your access requests, schedule a demonstration or trial of Integrify.


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