Request Fulfillment Software
Fulfill requests with reduced costs, better responsiveness, and improved accuracy
Request Fulfillment is the systematic capture of requirements, management of related tasks, and quality assurance required for internal or external requests using a centralized platform.
Request and fulfillment problems manifest in a variety of ways in any organization:
A request fulfillment system aims to correct these issues by providing an automated front-end and back-end for handling a variety of requests from HR, to Finance, to IT, and beyond.
The Integrify system provides an end-to-end, customized request workflow platform that handles each request from intake to completion.
Our system includes:
“This has been a colossal improvement for our team. We’re a smarter enterprise – and this is an achievement we’ve been working toward for years.”
Mallory Manke, Process Improvement Analyst for SONY Network Entertainment (Read More)
Our customers use this basic request management framework—User Portal, Forms, Workflow, and Reporting—to build a huge variety of request management solutions including:
Unlike other solutions, Integrify can be configured to how your organization works. We don't force you into a pre-built request management solution. You build it to suit or have us build it for you. As long as you're an Integrify customer you can change the process or improve it anytime.
To manage incoming requests, your employees/partners/customers need a consistent, easy-to-use service request management portal. Integrify provides a personalized request portal that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in-progress. Plus they get email alerts for changes and updates in the process.
When it comes to building and managing request forms, you need a powerful form designer that allows for easy re-use and rapid development. You also need to be able to build intelligent forms with logic and customized fields. Integrify offers all that and more. Plus. our forms are automatically optimized for all mobile devices, and the built-in editor allows you to present any look and feel you want. Easily locate, copy, or add existing forms to any process.
Once a request is submitted, you need to make sure it's handled quickly and properly. Building standardized request workflows is Integrify's bread and butter. We offer the industry's best drag and drop process designer, allowing even novices to build process workflows quickly and with whatever level of complexity is needed.
Integrify tracks and maintains an audit trail of all your request processes, form data, and user actions. Your data and metrics are stored in a relational database (SQL Server or Oracle). Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture. Follow your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements. Run reports based on your form data to easily find the requests you’re looking for.
We have a variety of resources to help you on your journey to an automated workflow.
To see how quickly you can begin automating your request workflow, request a demonstration or trial of Integrify.
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