Request Fulfillment Software
Fulfill requests with reduced costs, better responsiveness, and improved accuracy
What is Request Fulfilment?
Request Fulfillment is the systematic capture of requirements, management of related tasks, and quality assurance required for internal or external requests using a centralized platform.
Request and fulfillment problems manifest in a variety of ways in any organization:
- Lack of a consistent, centralized request capture point.
- Slow request turnaround times and non-compliant procedures.
- Frequent mistakes when fulfilling requests.
- Lack of status transparency and auditing.
A request fulfillment system aims to correct these issues by providing an automated front-end and back-end for handling various requests from HR to Finance to IT and beyond.
How Does Integrify Help Improve the Request Process?
The Integrify system provides an end-to-end, customized request workflow platform that handles each request from intake to completion.
Our system includes:
- The ability to design and deploy branded self-service request portals internally or externally.
- A robust request intake form designer that outputs dynamic, user-friendly request forms that work on any screen.
- An industry-leading workflow engine that allows for request routing using complex rules and dynamic task assignments.
- Alerts, reminders, escalations, and delegations to ensure tasks related to requests are completed promptly.
- The ability to visually track the progress of any request and provide a complete audit trail.
- Integration with most business applications through an open REST-based API.
“This has been a colossal improvement for our team. We're a smarter enterprise – and this is an achievement we've been working toward for years.”
Mallory Manke, Process Improvement Analyst for SONY Network Entertainment (Read More)
Build and Deploy a Complete Request Management Infrastructure
Our customers use this basic request management framework—User Portal, Forms, Workflow, and Reporting—to build a huge variety of request management solutions including
- Service request catalogs
- Marketing request fulfillment
- Finance request processes
- Employee HR requests
Download our growing list of use case examples.
Request System Components
Unlike other solutions, Integrify can be configured to how your organization works. We don't force you into a pre-built request management solution. You build it to suit or have us build it for you. As long as you're an Integrify customer, you can change or improve the process anytime.
Request Portal
To manage incoming requests, your employees/partners/customers need a consistent, easy-to-use service request management portal. Integrify provides a personalized request portal that allows users to submit and track their requests in real time. They can see which requests are completed, pending, or in progress. Plus, they get email alerts for changes and updates in the process.
Forms
When it comes to building and managing request forms, you need a powerful form designer that allows for easy re-use and rapid development. You also need to be able to build intelligent forms with logic and customized fields. Integrify offers all that and more. Plus. our forms are automatically optimized for all mobile devices, and the built-in editor allows you to present any look and feel you want. Easily locate, copy, or add existing forms to any process.
Business Workflow
Once a request is submitted, you need to make sure it's handled quickly and properly. Building standardized request workflows is Integrify's bread and butter. We offer the industry's best drag and drop process designer, allowing even novices to build process workflows quickly and with whatever level of complexity is needed.
Reporting
Integrify tracks and maintains an audit trail of all your request processes, form data, and user actions. Your data and metrics are stored in a relational database (SQL Server or Oracle). Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture. Follow your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements. Run reports based on your form data to easily find the requests you’re looking for.
Interested in Automating Your Request Process?
We have a variety of resources to help you on your journey to an automated workflow.
Request Management Demo
To see how quickly you can begin automating your request workflow, request a demonstration or trial of Integrify.
