Software Change Requests

Integrify makes it possible for IT teams to efficiently and consistently handle software change requests.


The Challenge

Software Developers send software change requests by email and paper, creating confusion. Application Support teams then must evaluate and forward the requests to the correct group. Each location has a unique set of services, making change requests difficult to assign to the right party. Approvals for updates and versions have no structure in place, often delaying a release with no repository for status updates and documented approvals.

The Solution

Using Integrify, the the software change management and approval process is now completely automated. Developers use a web browser to submit and check on the status of software change requests. They know who is handling the request and who approved it. The application uses business rules to determine the group responsible for the technologies or services and routes the request automatically through the proper approval channel. The Application Support team receives the approved request for fulfillment.

change control process automated
(Click for Larger)

The Implementation

The company assigns administrators to Integrify to implement the process rules and any forms that will be used to gather information. Integrify automatically sends the web and email approval notifications to the appropriate personnel, reducing the chances of confusion while maintaining the current status of the request.

For example, an employee needs to submit a request to receive approval on an application change. The request goes directly through the pre-defined approval process via e-mail. All approvals are documented. Meanwhile, the company's QA team is notified for testing and debugging. Integrify notifies the employee and provides status updates as the process goes through approvals and testing. Integrify supports any comments or information that is added to the request by anyone involved in the software change management process.

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