What Is an Automation Platform? Plus, How It Can Help Your Business

Learn what an automation platform is and how to utilize digital automation to optimize your business performance and workflow.

automation platform

Were you aware that an automation platform can help all areas of your business?

Over the past several years, digital transformation has changed how companies approach expansion. Offering stellar services is a simple way to grow, but that can only be done with solid processes and procedures behind them.

Regardless of your department's organizational function, an automation platform will help you satisfy internal and external clients. Here at Integrify, we offer an automation platform with simple integration so you can immediately optimize your business. We'll outline everything you need to know about automation platforms.

So, what is an automation platform, and how can it benefit you? Read on to find out.

An Overview of Automation Platforms

An automation platform is a type of cloud-based software that many businesses use for various purposes. In the world of digital transformation, these platforms are helping businesses complete more tasks while reducing how much money and time are spent on them.

An automation platform can be used for several business functions, such as data entry, employee onboarding, incident response, or customer service. With the right platform, you'll have access to a variety of tools that can be used to streamline any process.

Who Uses Automation Platforms?

Businesses of any size in any industry can use an automation platform if they're looking to make performing repetitive tasks easier, more consistent, and trackable. These platforms are also frequently used in situations that require strict compliance, for instance, due to regulatory requirements.

As processes and tasks become more complex, an automation platform can scale to meet the evolving needs of its users: the best platform offers unlimited processes, tasks, alerts, reports, and transactions.

Consider the difference in automation needs for a global pharmaceutical company vs. a small pest control company. While the first may deal with international legal document reviews across multiple stakeholder departments in various languages, the other may just be looking to expedite the invoice process. Most platforms aren't flexible enough to accommodate these vastly different use cases. 

automating business processes

The Benefits of Automation Platforms

Here are some of the main benefits of digital automation:

Improve Customer Service

Building a positive reputation with clients is much easier using an automation platform. Customer Service teams need to ensure consistent, rapid follow-up. You can achieve this by getting things done quicker and offering services at lower rates, which can be done with automation software.

Internal and external clients will be happier with the expedited services, and employees will have an easier time fulfilling their duties. If you're trying to scale your business, you'll need digital automation to expand your reach as much as possible.

Streamline Operations

Automating workflows is one of the main benefits, as it gives an organization more time to work on more value-adding tasks. Whether you have a tight budget or want to do more at once, an automation platform will help you.

These solutions' tools can be accessed from anywhere at any time. All it takes is a click of a button to make a request, provide approval, or any other workflow task.

Based on preset business rules, the platform will route information to where it needs to go. Integration with various business systems ensures that all systems talk to each other and share critical data.

Ensure Compliance

Creating a standardized, automated process helps ensure that the activities required to complete tasks successfully are performed consistently. Compliance requirements can be met by auditing and reporting on them to demonstrate to external parties that procedures were followed correctly.

Implement an Automation Platform Today

Now that you understand an automation platform better, you should start using one as soon as possible. When directing a department, digital automation will ensure you have the means to provide the best services to your clients.

If you haven't already done so, we encourage you to think about some of the things your department regularly does. Any function requiring many steps can be simplified with an automation platform.

Check out Integrify's automation features to learn more about how our automation platform can benefit you! You can also get a personalized demo to see how IT uses it.

Interested in Automating Your Workflow?

We have a variety of resources to help you on your journey to an automated workflow.

Integrify's Automation Platform

To see how quickly you can begin automating your business processes, request a demonstration or trial of Integrify.

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