People, Process, Tools

Maximize People, Process, Tools for Peak Organizational Performance

 

people, process, tools

What is the People, Process, Tools (P-P-T) Concept?

The People, Process, and Tool's (P-P-T) concept is often referred to as "the golden triangle." It gets its name due to these three components being vital in any business process. To get things done successfully in any organization, a strategy that optimizes the relationships between people, processes, and tools is required. 

You need people to do the job, processes that make the job more efficient, and tools that make the job more efficient and aid in automating processes where it makes sense, all to maintain an effective balance throughout a business model. We will dive into each component below. 

P-P-T can also refer to People, Process, and Technology. However, as you'll see in our "Tools" section, tools can be more than technology. Now let's take a look at the PPT framework.

How to Hire the Best People for the job (and keep them)

One of the most important factors in business success is to hire the right individuals. Businesses must find and then develop employees who have the necessary skills, knowledge, and mindset for work to be done. As a result, managers must either wait for the right people to become available, recruit new workers for the role, redirect people from other projects, or outsource the duties to a consultancy or agency. Mistakes in the recruiting and hiring process can derail any attempts to maximize organizational performance.

Culture Fit

When you find people who appreciate your company and want to be a part of an active and engaged workplace, both they and you will be happier. While experience and background are important indicators, cultural fit is just as important. A skilled worker who can't connect to the rest of the organization will ultimately leave.

Set Roles and Expectations

Dashing off a quick job description without putting in the proper attention may speed up the hiring process but it can also reduce the odds of finding the right person and making them successful. Be thoughtful and specific when creating a job description to ensure new hires completely understand what will be asked of them. Reinforce the expectations during the interviews and the employee onboarding process.

Involve The Team

Make the hire's coworkers part of the interview process. These don't have to be long, detailed interviews. Give potential coworkers a chance to ask a few questions one-on-one to get a feel for the candidate's background and personality. Their feedback can guide your hiring decision, especially in cases where you're choosing between otherwise equal candidates. Note: Ensure people involved are aware of the important do's and don'ts of interviewing.

Prepare Interviewers

While it's obviously good practice to ensure interviewers are aware of the legal requirements for interviewing candidates, it's also critical to provide guidance on the organization's preferred interview techniques including the best questions to ask. Hiring managers should work with HR to develop questions while keeping their personality as a manager intact. Remember, especially in a job seeker's market, candidates will assess both the organization as well as the people they interact with.

How to Define Your Processes and Improve Them

A process is a collection of steps or activities that work together to achieve a specific goal. The procedure in the P-P-T concept primarily specifies the "how." Identifying and prioritizing critical actions that get your business to its goals not only helps you reach benchmarks but does so efficiently. How are we going to get the desired result? How do we use individuals and technology to fix a company problem? Processes are repeatable actions that, in theory, deliver the same outcome regardless of who performs them.

Being a process and workflow automation company, we obviously have put a lot of thought and resources together to help companies get processes right.

What Tools Can Help Ensure People and Processes Perform Well

A common mistake organizations make is investing in various tools and then subsequently trying to fit people and processes into them. Tools are ineffective unless they are supported by the right people who follow the proper procedures. As a result, tools and technology should always be the last consideration after the issue has been thoroughly understood, the talent has been trained, and the process specifications have been established.

To ensure that your organization chooses the correct tools to implement, a complete audit of your current tools should be conducted to define what is working and where improvement is needed. Using the P-P-t concept, you can detect bottlenecks, remove waste, improve productivity, and decrease time to value. 

Also, keep in mind that not all tools are related to information technology.


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