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Why We Love Those Tracking Numbers

Dawn of the Tracking Number Remember the first time you looked up a FedEx tracking number and saw exactly where your package was during it's long journey to your door? Hold that feeling for a moment. A 1995 New York Times article indicates that FedEx started providing package tracking to customers in November of that year.… View More


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A Tale of Two Employee Onboarding Experiences

Experts have long said that the way an employee is brought into a company,… View More


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Our Top 10 Posts of 2016

We Bid Adieu to a Long, Strange Year After a long and bizarre year, we're looking back at what we posted in 2016 and selecting the best content based on traffic and feedback. We talked a lot about compliance and process optimization as well as employee self-service and difficult customers. Hopefully, we educated and entertained along the way. The Complete Guide to Business… View More


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The Hidden Costs of Poor Internal Customer Service

Related: Business Process Automation and Digital Transformation Better Ways to Train Your Employees for… View More


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5 Tasks, 5 Systems: The Sad Reality of Employee Self-Service

The Sad Scenario Imagine for a moment that you're a salesperson at a large corporation. You have a few tasks to perform today and you finally got a moment to focus. Task 1: Request some marketing collateral for an upcoming trade show you're attending. You email your field marketing rep and let her know you need 200 company overview brochures for the San Antonio conference. A few hours later she… View More


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IT Request Handling: Rolling Your Own System with Request Management

IT request handling is one of the more common uses for request management software. Despite a wide array of point solutions for handling IT requests, IT folks are an industrious lot and often would rather build solutions to exact standards than shoehorn a solution into their way of working. More and more, employees are expecting a customized, easy-to-use system for requesting internal services. They want their interactions with IT to… View More


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What Are Companies Automating?

As more and more companies embrace the idea of automated business workflow, we thought we'd stop and document some of the great ways we've seen customers incorporate Integrify throughout their organization. Looking to inspire the rest of your company to get on the automation wagon? Print it out and just casually leave it lying around the office. They'll get the hint. How is your organization using automation? Let us know in the… View More


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The Cost of Doing Nothing About Your Workflow Issues

The easiest thing to do when faced with the idea of automating your department or company's processes is to simply do nothing. Doing nothing feels safe and economical especially when the alternative may require resources and change. But how safe is doing nothing? And how economical is it? Let's look at a few process automation scenarios: The Cost of Making Mistakes Regulatory pressures are not the only thing… View More


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What Should You Automate Next?

Individual process optimization projects (whether part of an existing BPM effort or performed in isolation) can provide substantial productivity gains. But which processes are ripe for automation/optimization? Here are some general guidelines to consider when you go process automation hunting: Review Examples and Brainstorm Sometimes the best way to generate ideas is to look at existing… View More


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Flowchart Friday: Featuring Shakespeare, Zombies and Procrastination

Fall has come to the Integrify office in Chicago and as the leaves begin to turn their randomly beautiful shades of red, brown and gold we randomly present a series of useful or entertaining flowcharts. Today we cover everything from which works of the beloved bard you should see to how good of a boss you are (please don't be angry at us if you get bad news). As always, if you know of any more useful or entertaining flowcharts let us… View More


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