The Integrify Blog

The last thing you want to do is make working at home more challenging for yourself or anyone else on your team. We provide some tips that will help you avoid being "that coworker." During the coronavirus pandemic, more people are working from home than ever before, many for the first time. And making the transition from working in an office to… View More

What is Skills-Based Routing? Skills-based routing is a strategy for marrying requests with the most appropriate resources. It's frequently used in customer call centers where incoming calls, chats, emails, and social media messages are automatically routed to the best available agent to handle. However, the concept extends beyond an inbound call… View More

Everyone’s been put in a make-or-break situation, asked to step up and manage something that may be beyond them. You may be more ready than you think. On August 29th, 2005 one of the deadliest hurricanes to ever hit the United States struck Mississippi and Louisiana with sustained wins blowing at 175 m.p.h. The… View More

More people are working from home than ever before. But if you’re used to—and enjoy—the hustle and bustle of working in an office, making the transition to telecommuting can be a challenge. Luckily, there are steps you can take to make the transition to telecommuting easier and make sure you continue to feel productive, engaged, and connected at work—even if “at work” now also means “at… View More

As more and more workers adjust to remote work, investing in workflow automation makes more sense. Before the COVID-19 pandemic began, organizations had begun to accept telecommuting and remote work as inevitable. While there have been peaks and valleys with employees working from home, the overall… View More

Workflow Metrics and KPIs Overview Although the great Peter Drucker quote “If you can't measure it, you can't manage it" has become a topic of debate among process gurus, KPIs and metrics are still the most important tools in driving tangible process improvement results. Measurement Definitions Let's start with some definitions because the two terms can be confused: A KPI or key… View More

Dan Cable, author of Alive at Work, points out in his article for the Harvard Business Review that leaders "are merely overhead unless [they're] bringing out the best in [their] employees." He goes on to explain that when a leader is interested in having power… View More

At Integrify, we love efficiency! We’re all about making work more efficient for our customers. We’ve written plenty in this space about business efficiency and workflow management already, and we’ll keep doing so. But today we thought it’d be fun to do something a little different. There are tons of areas in our everyday lives where most of us could stand to be a little more efficient. Small productivity hacks like… View More

Ready to get productive the old school way? We've got some non-digital, non-automated ways to help you get more done better. Recent Related Articles You Should Time Your Work Based on Your Energy Cycle Best… View More

A lot of business leaders struggle with the idea of admitting they have a problem in their business. They think that in order to succeed, they need to do everything perfectly—and if there is a problem, they either need to ignore it and keep moving forward or address it quietly and away from the eyes of their colleagues, employees, and customers. But the truth is, every business has problems, and admitting to those problems doesn’t… View More