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Process Optimization Fundamentals

Process optimization is critical to ensuring process improvement projects meet the expected results. Once you've gone through process mapping, as per our previous article, it's time to begin the optimization… View More


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Garbage in, Garbage out: Data Collection Critical for Compliance

When an organization depends on a loosely-structured format like email or spreadsheets to collect information it runs the risk of the employee self-editing out valuable information. The lack of structure in gathering information typically results in costly rework or critical decisions made on incomplete information. It also makes maintaining compliant procedures and running audits a nightmare. Imagine managing employee travel expenses… View More


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BPM Guide (Part 4): Effective Process Mapping Puts You on the Straight Path to Business Improvement

This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many business sectors, with a concentration in manufacturing. Once you've scoped and prioritized your business process architecture… View More


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Flowchart Friday: Independence Day Weekend Edition

My intention was to collect a series of Independence Day-related flowcharts, but it turns out there aren't any. I figured someone must have created a "How to decide which firework to shoot off" or "How we decided to fight for our independence" but, alas. Instead I present an assortment of flowcharts in order of seriousness. That way you can finish on something (truly) light and silly as you head off for a long weekend. Happy Fourth of July!… View More


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Making it Easier for Employees to Blow the Whistle Internally

  With what seems to be an ever-growing focus on corporate governance, companies in any industry are under increased pressure to not only follow the letter of the law, but also the spirit of industry rules and regulations. In addition to serving end clients or corporate shareholders, companies need to satisfy auditors and regulators alike. In a perfect world, everyone would do everything right, all the time. Of course, as… View More


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BPM Guide (Part 2): Enterprise Process Management is Imperative for Every Organization

This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many business sectors, with a concentration in manufacturing. In our previous post, we introduced the concept of Business Process… View More


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The Complete Guide to Business Process Management: Introduction

Note: The entire BPM Guide can now be viewed or downloaded for free here. This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many… View More


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Do You Have a "Culture of Compliance?"

Our compliance subject matter expert, Cindy Cook DeRuyter, just published a great article on Corporate Compliance Insights called "Baking Compliance, Ethics and Audit into the Corporate Pie." In it she discusses the concept of fostering… View More


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How Quickly Does Your Organization Make Decisions?

For most organizations, decisions are rarely made in a vacuum. Organizations require some level of structure to ensure corporate policies are adhered to and critical decisions receive the proper checks and balances before action is taken. Sometimes this is due to regulatory or compliance pressure, sometimes it’s simply organizational due diligence. In many cases, decisions are synonymous with “approvals.” Someone has made a… View More


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Incident Response Plans in Healthcare: Can IRPs Be Automated?

Under the HIPAA Breach Notification Interim Final Rule (PDF), healthcare organizations are required to document the investigation, incident risk analysis, and burden of proof following the discovery of a breach of unsecured protected health information. Accordingly, an Incident Response Plan (IRP) is essential for hospitals, covered entities (and now their business… View More


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