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Our Top 10 Posts of 2016

We Bid Adieu to a Long, Strange Year After a long and bizarre year, we're looking back at what we posted in 2016 and selecting the best content based on traffic and feedback. We talked a lot about compliance and process optimization as well as employee self-service and difficult customers. Hopefully, we educated and entertained along the way. The Complete Guide to Business… View More


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The Hidden Costs of Poor Internal Customer Service

Related: Business Process Automation and Digital Transformation Better Ways to Train Your Employees for… View More


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5 Tasks, 5 Systems: The Sad Reality of Employee Self-Service

The Sad Scenario Imagine for a moment that you're a salesperson at a large corporation. You have a few tasks to perform today and you finally got a moment to focus. Task 1: Request some marketing collateral for an upcoming trade show you're attending. You email your field marketing rep and let her know you need 200 company overview brochures for the San Antonio conference. A few hours later she… View More


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IT Request Handling: Rolling Your Own System with Request Management

IT request handling is one of the more common uses for request management software. Despite a wide array of point solutions for handling IT requests, IT folks are an industrious lot and often would rather build solutions to exact standards than shoehorn a solution into their way of working. More and more, employees are expecting a customized, easy-to-use system for requesting internal services. They want their interactions with IT to… View More


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The Cost of Doing Nothing About Your Workflow Issues

The easiest thing to do when faced with the idea of automating your department or company's processes is to simply do nothing. Doing nothing feels safe and economical especially when the alternative may require resources and change. But how safe is doing nothing? And how economical is it? Let's look at a few process automation scenarios: The Cost of Making Mistakes Regulatory pressures are not the only thing… View More


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What Should You Automate Next?

Individual process optimization projects (whether part of an existing BPM effort or performed in isolation) can provide substantial productivity gains. But which processes are ripe for automation/optimization? Here are some general guidelines to consider when you go process automation hunting: Review Examples and Brainstorm Sometimes the best way to generate ideas is to look at existing… View More


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Flowchart Friday: Featuring Shakespeare, Zombies and Procrastination

Fall has come to the Integrify office in Chicago and as the leaves begin to turn their randomly beautiful shades of red, brown and gold we randomly present a series of useful or entertaining flowcharts. Today we cover everything from which works of the beloved bard you should see to how good of a boss you are (please don't be angry at us if you get bad news). As always, if you know of any more useful or entertaining flowcharts let us… View More


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BPM Guide (Part 9): Special Situations Requiring Business Process Management

The entire BPM Guide is now available free at http://get.integrify.com/bpm-guide. This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program… View More


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BPM Guide (Part 8): From Process Diagrams to Real Process Change

This is a guest series by Joanne Wortman, an independent business/technology consultant and freelance writer in the NY Metro area. She has almost two decades of experience providing business process optimization, organizational change management, M&A integration, and program management across many business sectors, with a concentration in manufacturing. Introduction Now we need to discuss the real work of… View More


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Don't Let Privileged User Access Get Out of Control

I recently wrote an article about IT request management over at the CloudExpo Journal, part of which discussed the importance of managing and approving user access requests to maintain access control. In addition, I've written here about the perils of having a… View More


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